Frequently Asked Questions:

Q: What if you can't find any information regarding the telephone number I submit?
A: In the event that we are unable to obtain information on the number you submit, we will gladly issue you a full refund for 100% of the purchase price.

Q: Are your searches confidential?
A: Absolutely. All searches are entirely confidential. We have and will never make our clients' information available to a third party.

Q: If I order a phone number search, will the owner of that number know that I am trying to find his/her information?
A: No. We do not contact the owners of phone numbers searched. The owner has no way of knowing about the search or who ordered it. The same holds true for any type of search we provide -- no one can know about your search but you and Phone Search Central.

Q: Are the results of my search guaranteed?
A: Yes. The results of your search are guaranteed to be correct at the time your search is completed. In the unlikely event that we cannot provide the information you requested, your payment will be refunded in full. Paypal's refund process is immediate. There is never any concern about delay in receiving your funds back.

Q: Can I change or cancel my order once submitted?
A: Orders placed online are assigned to an investigator immediately. If you make a mistake in your order, for example, submitting the wrong number, you will need to inform as us quickly as possible by email to sales@phonesearchcentral.com. We will do our best to accomodate erroneous submissions.

Q: How will I receive the results of my search?
A: You will receive the results of your search by email. Typically, we will send results to the same email address that you made your Paypal payment with. However, you are welcome to email us at anytime from a different email address, and we can send your results to that email.

Q: How soon will I receive the results?
A: Virtually all searches are completed and results delivered within 1 business day after receipt of your order and payment. We cannot provide "instant results" because your order must be researched and verified before it is sent back to you. However, it is not guaranteed and should not be assumed that every one search will be completed within this time frame. If you do not receive your results in one business day, please check your spam and bulk mail folders if you have not added Phone Search Central (sales@phonesearchcentral) to your contact list. In exceptional cases, certain orders may take up to five business days to complete, but this is rare. The processing of all orders is as efficient as possible. Although we make every effort to accomodate emergency requests, inquiring about the status of your order will not result in faster processing.

Q: The information Phone Search Central gave me is outdated. I know this person has moved! Why didn't you give me the new address?
A: The information we provide is always current. If a subscriber doesn't update their information regularly, we can only provide the most recent information regarding their number. Most people immediately update their billing address when it changes, in order to receive thier bills, so this is a very infrequent problem.

Q: Can you search *any* telephone number, or are there some exceptions?
A: We will search any telephone number you provide to us, and we have an extremeley high success rate, but in some rare circumstances no information can be returned. These situations usually arise with unregistered pay-as-you-go telephone numbers. In the event no information is found, you will be issued a full and complete refund.

Q: Can I dispute the results provided to me?
A: If you can show the results provided to you to be incorrect, or if you are unhappy with any other aspect of the service you ordered, you may write to us at sales@phonesearchcentral.com By not writing to us within 7 days (One Week) of the date on which we received your order and payment for the service in concern, you are irrevocably waiving your right to dispute the service. No dispute or appeal will be considered and no refund issued after the 7 day period.

Q: Are bulk discounts available?
A: Please contact us directly at sales@phonesearchcentral.com if you are interested in setting up a high volume business relationship.

Q: Is it secure to make online credit card payments on your site?
A: Yes. For credit card payments and verification, we employ the services of paypal.com. Your credit card information will be transmitted via a secure server useing the latest encryption available.

Q: The answer to my question isn't listed here, whom do I address my concerns to?
A: We offer full service support via e-mail through sales@phonesearchcentral.com - feel free to drop us an e-mail with any questions you may have.